Privacy Policy

Last Updated: 01st December, 2023

Welcome to Twobro Care’s privacy policy (“Privacy” or “Policy”)

Twobro Power Solutions and its affiliates, collectively known as “Twobro Care”, provide web-based solutions that connect customers with service professionals who offer specific services. This policy outlines the company’s practices regarding the collection, storage, usage, processing, and disclosure of personal data that users have consented to share with them when accessing or using the website or mobile application. The services offered by service professionals on the Platform are referred to as “Professional Services“. Twobro Care is committed to protecting the privacy of its users and has implemented measures to ensure that personal data is collected, processed, and stored securely. The company collects personal data such as name, email address, phone number, location, and payment information to facilitate the provision of services. This data is used to create and manage user accounts, process payments, and provide customer support. Twobro Care may also use personal data for marketing purposes with the user’s consent. The company may disclose personal data to third-party service providers who assist in providing services to users. Twobro Care will only disclose personal data to third parties that have agreed to comply with this policy and have implemented appropriate security measures. Users have the right to access, correct, or delete their personal data and can do so by contacting Twobro Care‘s customer support team. In conclusion, Twobro Care is committed to protecting the privacy of its users and ensuring that personal data is collected, processed, and stored securely. The company collects personal data to facilitate the provision of services and may disclose it to third-party service providers who have agreed to comply with this policy. Users have the right to access, correct, or delete their personal data. It’s important to note that this clarification is necessary to avoid confusion and ensure that your users understand the Terms and policies governing the use of your website and services. By providing clear and consistent definitions for these terms in both your Policy and Terms and Conditions, you can help users better understand their rights and responsibilities when using your platform. If you have any further questions or concerns regarding this issue, please do not hesitate to let us know and we will be happy to assist you further.

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

1. BACKGROUND AND KEY INFORMATION

• How this policy applies: This policy is aimed towards individuals who make use of the services provided or access the platform for professional purposes. It is important to note that whenever the term “you” is used in this policy, it refers to the end user of the platform. When you use a platform, you inevitably provide personal data that is collected, stored, used, and disclosed by the platform. This is necessary for the platform to provide you with the services that you require. In accordance with this, we have a privacy policy in place that outlines how we collect, store, use, and disclose your personal data. We take your privacy seriously and adhere to strict standards to ensure that your personal information is kept secure and used only in ways that you would expect. Our privacy policy provides you with information on how we collect your personal data, what we use it for, who we may disclose it to, and your rights in relation to this data. By using our platform, you consent to the collection, storage, usage, and disclosure of your personal data in accordance with this policy.

• Review and updates: It is essential for any company to ensure that they have accurate and up-to-date personal data of their clients. As such, we at “Twobro Care” take your privacy seriously and regularly review and update our Privacy Policy to ensure that your personal data is protected. Please let us know if your personal data changes during your relationship with us.

• Third-Party Services: It is important to be aware of the potential risks and implications of clicking on third-party links while using the platform. These links may lead to external websites, services, or applications that could collect or share your personal data without your knowledge or consent. Please note that we do not endorse or control these third-party services, and we are not responsible for their privacy policies or practices. It is your responsibility to read and understand the privacy policy of each third-party service you access through the platform. We encourage you to exercise caution and use your best judgement when clicking on any external links or accessing third-party services. Protecting your personal data is a top priority for us, and we want to ensure that you have a safe and secure experience while using the platform.

2. PERSONAL DATA THAT WE COLLECT

• • We collect different types of personal data about you. This includes, but is not limited to:
• • Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers
• • Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.
• • Marketing and Communications Data, The privacy of your information is important to us, and we are committed to protecting it. As a user of our platform, we collect various types of information from you, including personal information such as your address, email address, and communication preferences. We also collect information related to your use of our platform, such as your chat and call records with service professionals. We use this information to improve our services and provide you with a better user experience. We may also use your information for marketing purposes, but only if you have given us your consent to do so. Rest assured that we take all necessary steps to protect your information and keep it secure. We do not share your personal information with third parties without your consent, except in cases where it is required by law or necessary to provide our services to you. If you have any questions or concerns regarding our privacy policy, please do not hesitate to contact us. We appreciate your trust in our platform and are committed to ensuring the privacy and security of your information.
• • Technicial Data, when you visit a website or use a mobile application, technical data is collected by the website or application. This data provides information about the device that you are using to access the platform, such as your IP address, browser type, and internet service provider, details of your operating system, access time, page views, device ID, device type, and frequency of visiting the website. Additionally, the website or application may collect information about your website and mobile application activity, such as clicks, date and time stamps, and location data. This information can be used to improve the website or application and to provide a better user experience. It is important to note that the collection of technical data is common practice on most websites and mobile applications. This information is used to help website and application owners understand how users interact with their platform, and how they can improve it to better serve their users. If you have concerns about the collection of technical data, it is important to review the website or application’s privacy policy to understand how the data is collected, used, and stored. Additionally, you may be able to control the collection of certain types of data through your device settings.
• • Transaction data is a crucial aspect of any business transaction. It comprises details of the services or professional services availed by the customer, along with a limited portion of their credit or debit card details, which are used for tracking the transaction. Additionally, UPI IDs are also used for processing payments. When you avail services or professional services, it is essential to provide transaction data to the service provider, which helps them keep track of the transaction and ensure that the payment is processed smoothly. Payment processors play a vital role in this process, as they provide the necessary infrastructure to facilitate transactions securely and efficiently. It is important to note that the limited portion of credit or debit card details that are collected for tracking purposes are kept secure and confidential. Companies that collect this data are required to comply with data protection laws and regulations to ensure that your personal information is not misused or mishandled. In conclusion, transaction data is an integral part of any business transaction, and it helps companies provide better services to their customers. While providing this data, it is essential to ensure that your personal information is kept secure and confidential.
• • Usage data is an important aspect of any online platform, and it includes a wide variety of information about how you use the services and professional services. This information can be incredibly useful for understanding user behaviour and for making improvements to the platform to better meet user needs. Some examples of the types of data that might be included in usage data include your activity on the platform, including your booking history, user taps and clicks, and page views. Additionally, usage data might include information about your interests and the amount of time you spend on the platform. One important aspect of usage data is that it can provide insights into the user journey on the mobile application. By understanding how users navigate the platform, it becomes possible to identify areas where improvements can be made to make the platform more user-friendly and intuitive. Overall, usage data is an incredibly valuable tool for anyone who is looking to improve their platform or professional services. By analysing this data and using it to inform decision-making, it becomes possible to create a better experience for users and to ensure that the platform is meeting the needs of its users in the most effective way possible.

(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

(c) What happens if I refuse to provide my personal data? Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you including through:

(a) Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:

(i) create an account or profile with us;

(ii) use our Services or carry out other activities in connection with the Services;

(iii) enter a promotion, user poll, or online surveys

•

Automated technologies and interactions have become a ubiquitous aspect of our daily lives. As we use digital platforms and services, we leave behind a trail of data that is often collected and analysed by companies. This is done to provide us with a better user experience, but it also has implications for our privacy and security. When you visit the Platform or use the Services, technical data about your equipment, browsing actions, and patterns are automatically collected. This information is gathered through the use of various technologies, such as cookies, web beacons, pixel tags, server logs, and others. These technologies allow us to understand how you interact with our platform, what pages your visit, what features you use, and how long you stay on the site. It is important to note that the collection of this data is done in accordance with applicable laws and regulations, including data protection and privacy laws. We also take measures to ensure that your personal data is kept safe and secure. In addition, we may receive technical data about you if you visit other websites or apps that employ our cookies. This allows us to better understand your online behaviour and preferences, and to tailor our services to your needs. However, we respect your right to privacy and provide you with options to control the data that is collected about you.

(c) Third parties or publicly available sources. We will receive personal data about you from various third parties:

(i) Technical data from analytics providers such as Facebook and advertising networks;

(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;

(iii) Personal data about you from our affiliate entities.

4. HOW DO WE USE YOUR PERSONAL DATA?

• • As a responsible and transparent organization, we understand the importance of your personal data and are committed to protecting it. We will only process your personal data when we have a lawful basis to do so. This may include when we need to provide you with our services, to enable you to use our professional services, or to comply with legal obligations that we are subject to. We may also use your personal data for other purposes, such as to improve our services, to better understand our customers’ needs, or to communicate with you about our products and services. We will always ensure that we have a lawful basis for processing your personal data for these purposes, and that we are transparent with you about what we are doing and why. We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it. We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless we are required by law to retain it for a longer period. If you have any questions or concerns about how we use your personal data, please do not hesitate to contact us. We are always here to help and will do our best to provide you with the information you need. We use your personal data for the following purposes:
• • to verify your identity to register you as a user, and create your user account with us on the Platform;
• • (ii) to provide the Services to you;
• • (iii) to enable the provision of Professional Services to you;
• • (iv) to monitor trends and personalise your experience;
• • (v) to improve the functionality of our Services based on the information and feedback we receive from you;
• • (vi) to improve customer service to effectively respond to your Service requests and support needs;
• • (vii) to track transactions and process payments;
• • (viii) to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to
• • the Services you have availed, and to receive occasional company news and updates related to us or the Services;
• • (ix) to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;
• • (x) to market and advertise the Services to you;
• • (xi) to comply with legal obligations;
• • (xii) to administer and protect our business and the Services , including for troubleshooting, data analysis, system testing, and performing internal operations;
• • (xiii) to improve our business and delivery models;
• • (xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
• • (xv) to enforce our Terms; and
• • (xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
• • When you create an account with us on our platform, you are giving us permission to contact you through various means of communication, such as email or phone. This is to ensure that we are able to provide you with the best possible service and keep you informed about all the features of our services. We may also contact you for related purposes, such as to provide you with updates or to address any issues that may arise. Rest assured that we take your privacy seriously and will only use your contact information for these specific purposes. If you have any concerns or questions about our contact policy, please do not hesitate to reach out to us. We are always here to help.
• • The statement you have provided acknowledges that any information related to you, including personal correspondence such as emails and instructions, may be collected, compiled, and shared by the service provider to render the Services to you. This sharing may include service professionals who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. The information may also be shared with other entities in the Twobro care group for the same purposes. It is important to note that this sharing of information is necessary to provide you with the best possible service. However, your privacy is of utmost importance, and the service provider will take all necessary steps to ensure that your information is protected. If you have any concerns or questions about how your information is being handled, it is recommended that you reach out to the service provider for more information.

5. COOKIES

• Cookies are an essential part of the online browsing experience. They are small files that are created when you visit a website and are stored on your device’s hard drive. Cookies allow websites and service providers to collect information about your browsing habits and preferences, which can then be used to personalize your experience and improve the services they offer. Cookies are also used to help web developers improve website performance and functionality. They can be used to remember your login information, shopping cart items, and other preferences so that you don’t have to re-enter them every time you visit a site. However, it’s important to note that cookies can also be used for tracking purposes, so it’s always a good idea to review the privacy policies of the websites you visit to understand how they use cookies. Overall, cookies are a useful tool for improving the online experience, but it’s important to understand how they work and how they are being used by website owners and service providers. By being informed about cookies, you can make more informed decisions about your online privacy and protection.

• In this digital age, cookies play a crucial role in enhancing the user experience on various websites. Cookies are small text files which are stored on your device by the website you are visiting. These files help websites to remember your preferences, login details, and other similar information for future visits. We, at the Platform, also use cookies to provide you with a seamless user experience. We understand that your time is valuable and you may not want to enter your login details every time you visit our website. Cookies help us to remember your preferences and keep you logged in. Moreover, cookies also assist us in gathering data about site traffic and interaction. This helps us to understand our users better and improve our services accordingly. We may also contact third-party service providers to assist us in this process. However, please note that these service providers are not permitted to use your information for any other purposes except to help us conduct and improve our business. Rest assured that your privacy and security are of utmost importance to us. We do not use cookies to collect any personal information about you without your consent. You can choose to disable cookies on your browser if you prefer, but please note that this may affect your user experience on our website.

• When using certain pages of the Platform, you may encounter cookies or similar devices that are placed by third parties. It is important to note that we do not control the use of cookies by these third parties. If you happen to send us any personal correspondence, such as emails, or if other users or third parties send us correspondence regarding your activities or postings on the Platform, we may collect and store such information within a file specific to you. This information may be used to improve the overall user experience on the Platform, as well as to ensure that our Terms of Service are being upheld. We take the privacy and security of our users very seriously, and we aim to be transparent in how we collect and use any personal information that is provided to us. If you have any concerns about how your personal information is being used, please do not hesitate to contact us. Our goal is to create a safe and enjoyable online environment for all of our users.

6. DISCLOSURES OF YOUR PERSONAL DATA

• When it comes to sharing personal data with third parties, transparency is key. We understand that your privacy is important to you, which is why we only share your personal data with trusted third parties for specific purposes. These third parties may include service providers, such as payment processors and shipping companies, as well as legal and regulatory authorities when required by law. We may also share your personal data with third parties in the event of a merger, acquisition, or sale of our company assets. However, we will always ensure that any third party we share your personal data with is bound by confidentiality obligations and data protection laws. Rest assured that we take the protection of your personal data seriously and will always strive to ensure that your data is handled with the utmost care and respect.

• In today’s digital world, online transactions and interactions are becoming increasingly common. To ensure the safety and security of these transactions, it is often necessary to involve trusted third parties such as associate partners and service providers. These third parties play a crucial role in providing services for businesses and individuals alike.

One example of a third party service provider is a hosting and operating platform. These platforms allow businesses and individuals to create and manage their online presence, including websites and other digital assets. By using a trusted third party to host and operate their platform, businesses can ensure that their online presence is secure and reliable. example of a third party service provider is a marketing assistance provider. These providers can help businesses to create and execute marketing campaigns, including social media marketing, email marketing, and more. By working with a trusted third party marketing provider, businesses can ensure that their marketing campaigns are effective and reach the right audience. In addition to hosting and marketing services, third parties can also assist with payment and transaction-related processes. This includes processing payments, transmitting content, and providing other essential services that enable online transactions to take place securely and efficiently. Overall, the use of trusted third parties is essential for businesses and individuals who want to operate online safely and effectively. By working with these providers, businesses can ensure that their online presence is secure, reliable, and effective in achieving their goals.

• regulators and other bodies, as required by law or regulation

• Protecting personal data is a top priority for any responsible organization. At our company, we take this responsibility seriously by requiring all third-party service providers to treat your personal data in accordance with the law. We ensure that our service providers respect the confidentiality and security of your personal data and do not use it for their own purposes. Instead, we only permit them to process your personal data for specific purposes and in accordance with our instructions. This means that when you entrust us with your personal data, you can rest assured that we are taking every measure to protect it and ensure that it is only being used for the purposes for which you have consented. We believe that protecting personal data is not just a legal obligation, but also a moral responsibility, and we are committed to upholding it. We are always happy to help and provide any information that you may need.

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

• In today’s digital age, protecting personal data is of utmost importance. Twobro care is committed to ensuring that your personal data is accurate and up-to-date. As a user of their services, you are responsible for providing accurate personal data. If there are any inaccuracies in your personal data, Twobro care will provide you with the ability to access and correct it, subject to legal requirements. If you wish to request a copy of your personal data, you can do so by sending an email to privacy@twobrocare.com. Please note that it may take up to 7 (seven) working days for Twobro care to respond to your request. Twobro care values your privacy and takes all necessary measures to protect your personal data.

• Opting-out of Marketing and Promotional Communications: When we send you marketing and promotional content through email, we make best efforts to provide you with the ability to opt-out of such communications by using the opt-out instructions provided in such emails. You understand and acknowledge that it may take us up to 10 (Ten) business days to give effect to your opt-out request. Please note that we may still send you emails about your user account or any Services you have requested or received from us.

8. DELETION OF ACCOUNT AND PERSONAL DATA

• If you no longer wish to use the services provided by Twobro Care, you have the option to delete your account and personal data. To do so, simply send an email to privacy@twobrocare.com requesting the deletion of your account. Please note that it may take up to 7 working days for Twobro care to process your request. Once your Account is deleted, you will no longer have access to any of the services provided by Twobro Care. It is important to note that all data related to any transactions you may have performed on the platform will be retained in accordance with applicable law. This means that any information related to past transactions will not be deleted along with your account. If you have any concerns regarding the retention of this data, it is recommended that you review the platform’s privacy policy or contact customer support for further assistance.

9. DATA SECURITY

• In today’s digital age, personal data is valuable and must be protected from unauthorized access and disclosure. To keep your personal data safe, there are several security measures you can take.

• First, make sure to use strong and unique passwords for all of your accounts. Avoid using the same password across multiple accounts and consider using a password manager to generate and store complex passwords securely.

• Second, enable two-factor authentication whenever possible. This adds an extra layer of security by requiring a code sent to your phone or email in addition to your password.

• Third, be cautious when sharing personal information online. Only provide personal information to trusted sources and avoid oversharing on social media.

• Finally, keep your devices and software up to date with the latest security patches and use antivirus software. This helps to protect against known vulnerabilities and malware.

• By following these security measures and adhering to applicable laws and standards, you can help protect your personal data and reduce the risk of unauthorized access and disclosure.

• Keeping your password safe and confidential is crucial to ensure the security of your account and personal information. When you create a password to access certain parts of the Services or Professional Services, it is your responsibility to keep it secret and not share it with anyone else.

• We cannot be held responsible for any unauthorized access to your account or any loss or damage resulting from a lost, stolen, or compromised password. If you suspect that your password has been compromised in any way, it is important to notify us immediately so that we can help you initiate a password change and take any necessary steps to secure your account.

• Remember to choose a strong and unique password, and avoid using the same password across multiple accounts. Additionally, consider enabling two-factor authentication or other security measures to further protect your account from unauthorized access. By taking these precautions, you can help ensure the safety and security of your personal information and account.

10. DATA RETENTION

• It is important to understand that whenever you provide personal data to a company or organization, they have a responsibility to keep that information secure and use it only for its stated purpose. In this case, it seems that the company intends to retain your personal data for as long as necessary to fulfil their purpose, and for a reasonable period after your account is terminated to comply with legal requirements.

• It’s always a good idea to review a company’s privacy policy and terms of use before providing any personal information. Make sure you understand how your data will be used, who will have access to it, and how long it will be kept.

• The statement you have provided suggests that in certain situations, your personal data may be combined with that of others and anonymized (meaning it can no longer be traced back to you specifically) for research or statistical purposes. This means that the data may be used to gain insights into trends or patterns, but without identifying any specific individuals. It is important to note that this type of data usage is typically legal and can provide valuable insights that can benefit society as a whole. However, it is also important to ensure that your personal data is being used responsibly and ethically. If you have concerns about how your data is being used, it may be helpful to review the privacy policy of the organization in question or contact them directly to ask for more information. By being informed and aware of how your personal data is being used, you can make more informed decisions about how you share your information online.