Data Deletion Policy

At TwoBro Care, we respect user privacy and provide users full control over their personal data. This Data Deletion Policy explains how users can request deletion of their information collected through our website, services, and communication platforms including WhatsApp and online bookings.

1. Information We Collect

We may collect the following information while providing appliance repair and service management:

• Customer Name
• Phone Number
• Address and Service Location
• Service History & Booking Details
• Communication records (calls, WhatsApp, or messages)

This data is used only for providing and improving our services as described in our Privacy Policy.

2. How to Request Data Deletion

If you want your personal data to be deleted from our system, you can request deletion using any of the following methods:

Email Request:
Send an email to: info@twobrocare.com

Please include:

• Your Full Name
• Registered Mobile Number
• Service Address (if applicable)
• Reason for deletion request (optional)

3. Data Deletion Process

• Your identity will be verified.
• All personal data associated with your account or service records will be permanently removed from our systems.
• Data deletion will be completed within 7 business days.

4. Exceptions

Certain information may be retained temporarily if required for:

• Legal compliance
• Fraud prevention
• Accounting or tax obligations

Such data will not be used for marketing purposes.

5. Third-Party Platforms

If you contacted us through third-party platforms (such as WhatsApp, Facebook, or advertising forms), you may also manage or delete your data directly through those platforms according to their policies.

6. Contact Information